Shipping Policy

Effective Date: October 2, 2026

Quality Garage Life ships products through our supplier partners. Shipping methods, costs, and delivery times vary by product. Please review the shipping information on each product page before ordering.

1. Shipping Destinations

We ship within the 48 contiguous United States and Washington, DC. We currently do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

A physical delivery address is required for freight shipments and products that cannot be delivered to a P.O. box.

2. Shipping Costs

Free shipping is available on most orders within the contiguous United States. Products requiring paid shipping, freight delivery, or special arrangements will have those details identified on the product page.

Applicable shipping charges are displayed at checkout. If a product requires a freight quote or delivery arrangements before purchase, contact us before placing your order.

Sales tax, when applicable, is calculated separately at checkout.

3. Processing and Delivery Times

For standard, in-stock products, estimated processing time is 1–3 business days, followed by approximately 5–8 business days in transit, unless the product page states otherwise.

These are estimates, not guaranteed delivery dates. Business days are Monday through Friday, excluding holidays.

Freight items, custom builds, reservations, and special-order products may require additional time. The lead time stated on the product page takes precedence over these general estimates.

4. Shipping Methods and Tracking

Products may ship by parcel carrier or freight carrier, depending on their size, weight, and supplier.

We provide tracking information by email when it becomes available. Products shipped from different suppliers may arrive separately.

5. Freight and Oversized Deliveries

Large or heavy products may require freight delivery. Review the product page for delivery charges, appointment requirements, liftgate service, and unloading responsibilities.

Unless expressly included, freight delivery does not include inside delivery, assembly, installation, or removal of packaging.

For products identified as curbside liftgate delivery, the carrier delivers to an accessible curbside location. You are responsible for moving the product from that location.

An adult must be available for shipments requiring a delivery appointment or signature. Additional carrier charges may apply for missed appointments, redelivery, storage, address changes, or requested services beyond the included delivery service.

6. Inspecting Your Delivery

For freight deliveries, inspect the shipment before signing the delivery receipt.

• Check the packaging for visible damage and verify the number of packages.
• Photograph any damage to the packaging or product.
• Record visible damage or missing packages on the delivery receipt.
• If the shipment is severely damaged, refuse delivery and contact us immediately.

For damage discovered after unpacking, contact us promptly, preferably within 48 hours of delivery. Keep the packaging and shipping materials while the issue is reviewed.

Signing for delivery does not eliminate your ability to report concealed damage. Prompt reporting helps us work with the supplier and carrier.

7. Delayed, Missing, or Incorrect Deliveries

If your shipment is delayed beyond its stated estimate, arrives incomplete, contains an incorrect item, or is marked delivered but cannot be located, contact us with your order number.

For a shipment marked delivered, first check the delivery location, household members, neighbors, and building management.

We will work with the supplier and carrier to investigate and arrange an appropriate resolution.

8. Shipping Address Changes

Please verify your shipping address before placing your order.

Contact us immediately if a correction is needed. Address changes may not be possible once processing or shipment has begun.

Additional shipping or carrier charges may apply when an incorrect address, refused delivery, or missed appointment results in return, storage, or reshipment.

9. Returns and Refunds

Returns, cancellations, return shipping charges, restocking fees, and refund eligibility are governed by our Return and Refund Policy and any product-specific terms disclosed before purchase.

Contact us before returning any product so we can provide authorization and the correct return instructions.

10. Contact Us

Quality Garage Life
Email: support@qualitygaragelife.com
Phone: (336) 334-2841
Address: 2732 Robin Hood Dr, Greensboro, NC 27408, United States
Customer service hours: Monday–Friday, 9 a.m.–5 p.m. Eastern Time